Airports worldwide are using a range of artificial intelligence (AI) technologies to improve the efficiency and convenience of the travel experience for passengers. Some of the AI technologies that are commonly used in airports include:
- Facial recognition: This technology verifies passengers’ identity and allows them to pass through immigration controls or restricted access areas.
- Natural language processing: This technology enables virtual assistants and chatbots to understand and respond to questions and requests from passengers in a natural, human-like way.
- Machine learning: This technology is used to analyze data on passenger movements and behaviour, predict where delays are likely to occur, and optimize the flow of passengers through the airport.
- Robotics: This technology automates baggage handling and other airport operations.
- Computer vision: This technology is used to analyze images and video from cameras around the airport to improve security and surveillance and to identify potential problems or bottlenecks in the flow of passengers.
Some examples of airports that are using AI include:
- Dubai International Airport: AI is used in smart gates to allow passengers to pass through immigration controls without human intervention. The gates use facial recognition technology to verify the identity of passengers.
- Amsterdam Airport Schiphol: AI is used to optimize the flow of passengers through the airport and to identify potential bottlenecks or delays. The airport uses data on passenger movements to predict where delays are likely to occur and deploy additional staff or resources to help keep things running smoothly.
- San Francisco International Airport: AI is used to power a virtual assistant called “SF Go,” which helps passengers navigate the airport and provides information on flight schedules, gate locations, and other services.
- Singapore Changi Airport: AI is used in several ways, including optimizing the routing of baggage, providing personalized recommendations to passengers, and improving the efficiency of airport operations.